Intercontinental Hotels Group (IHG), the parent company of brands including Holiday Inn, Crowne Plaza and Regent hotels, has confirmed that it has been subject to a cyber attack.
In statement (opens in a new tab)IHG said it was aware of the situation and promised to investigate “unauthorized access” to its systems.
He added that he was still assessing “the nature, extent and impact of the incident” and plans to notify the “relevant regulators”.
The announcement continues to emphasize that “IHG hotels can still operate and accept bookings directly”. All customers wishing to arrange or amend their booking should contact the relevant hotel directly, for example by phone, rather than using the company’s booking system.
There is currently no suggestion that customer data has been lost or compromised, although we are awaiting further updates from the company.
TechRadar Pro contacted IHG for comment and will post an update here if we get a reply.
Among other parts of its services, IHG’s booking channels have not functioned properly since September 5, 2022. Dissatisfied customers have switched to social media, and one user said Twitter (opens in a new tab) Tuesday evening:
“What’s going on with your system?” For at least 19 hours. Phones and applications are not working – I’m afraid to reserve anything. No customer support. “
Another user publicly tweeted Holiday Inn asking if his reservation was still valid, what the company was for he replied (opens in a new tab).
“We still have a problem with the system and our teams are on it. We advise you to contact the hotel directly for immediate assistance. We apologize for the difficulties.